Refund policy
Refund and Return Policy
Thank you for choosing Xsail Mechanical AC and Heating. At Xsail Mechanical AC and Heating we take pride in our meticulous attention to detail and commitment to craftsmanship. We take pride in providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.
30-Day Return Policy:
We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.
How to Initiate a Return:
Contact Us: Before returning any items, please contact our return team at info@xsailmechanical.net to initiate the return process.
Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
Package the Item: Pack the item securely in its original packaging, including any accessories if you have provided.
Include RA Number: Clearly write the provided RA number on the outside of the package.
Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.
Non-Refundable Items:
Certain items are non-refundable, including:
- Opened or used products
- Gift
Damaged or defective items:
If you receive a damaged or defective item, please contact us immediately at info@xsailmechanical.net with details and photos of the issue. We will work to resolve the problem promptly.
Restocking Fee:
At Xsail Mechanical AC and Heating, we strive to provide excellent customer service while ensuring fair business practices. To facilitate returns and exchanges, we have implemented a 15% restocking fee policy on eligible returned merchandise. This fee covers processing, inspection, and restocking costs incurred when items are returned.
We value your understanding and cooperation with our restocking fee policy, which helps us maintain quality service and reasonable pricing for all our customers.
Contact Information:
Business Name: Xsail Mechanical AC and Heating
Phone: +1 214 859 2503
Mail: info@xsailmechanical.net
Address: 6275 W. Plano Pkwy. Suite 5100A, Plano, Texas 75093, United States
Support: Mon - Fri: 7:00 AM - 5:00 PM